CUSTOMER FAQS

When and how will I receive my tickets?

All tickets will be sent via email up to two hours after your booking. If you haven’t received your tickets via email please check your junk mail. If you still having issues please contact us via the contact us page.

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My plans have changed can I get a refund?

Kapomb refund policy is that all tickets are non-refundable and non-transferable. However, you may contact your event organisers, which may have different terms and conditions.

Who can I contact regarding a ticket I have purchased?

To contact Kapomb you can email us via the contact form – we will do our upmost best to help you with any issues you may have within 72 hours.